How to Report a Concern

Last updated: October 2026

Positronco Septic aims to treat homeowners fairly and honestly. Please report a problem with your experience. This page sets out how to submit a complaint and how we handle it. It is a general template and does not provide legal advice.

Concerns You Can Report

You may raise concerns about:

• Your experience contacting Positronco Septic by phone or another method
• Our handling of your personal information
• Website information that seems incorrect or unclear
• The behavior of a provider referred through us

Problems With Provider Work

Providers in our network run independent businesses. Each handles its own quotes, prices, work and customer service. For a problem involving septic, sewer line or plumbing work, it usually makes sense to contact the provider first. Keep a written record of that discussion.

Please also tell us what happened. Provider feedback helps us maintain an honest network. A provider with repeated problems may be removed. Positronco Septic cannot resolve contract disputes, refund payments for provider work or decide matters on a provider's behalf.

Details to Send

Submit your complaint to contact@positronco.online. Please include:

• Your name and contact details
• When you contacted Positronco Septic or the provider
• Which number you dialed or form you submitted, if you recall
• The provider's name, if you know it
• An explanation of the problem and the action you want from us

How We Review Complaints

An email acknowledgment will usually arrive within a few business days. We will examine the circumstances and may contact the provider as part of that review. Our reply will explain our findings and any action we are taking.

Requesting Another Review

If our response does not address your concern, reply and request another review. You may also raise the matter with your state's consumer protection office, attorney general or local BBB office.

For concerns involving licensed septic or plumbing contractors, the state licensing board or local health department may also be able to assist.

Complaint Contact

Send complaints and related questions to contact@positronco.online.